Frequently Asked Questions

What does semi-custom mean?

Our semi-custom collections allow you to personalise wording, event details and colours while maintaining the original design aesthetic. This provides a beautiful, professionally designed suite without the cost of a fully bespoke service.

Can I change the font?

No. Fonts form part of the collection's design and cannot be changed.

Can I customise the colours?

Yes. You may choose to keep the colours as shown or select a Custom Colour Palette. A personalised colour mock-up will be provided for approval before production.

How many revisions are included?

Each order includes one initial proof and two rounds of revisions.

Additional revisions will be charged at $80 per proof.

How long will my order take?

Production timeframes vary depending on the product selected. Estimated turnaround times can be found on each product page.

Production begins only after artwork approval has been received.

Can I order matching stationery later?

Absolutely. Many of our collections can be extended to include welcome signs, seating charts, menus, place cards, gift tags and other event stationery.

Do you offer custom designs?

Yes. If you're looking for something completely unique, please enquire about our bespoke design service.

Will the printed colours match exactly?

While every effort is made to match colours accurately, slight variations may occur between screens, proofs, printing processes and cardstock finishes.

Can I return personalised products?

As all products are made to order and personalised specifically for your event, we are unable to accept returns or offer refunds for change of mind purchases.