Returns & Refunds Policy

At Larvant, each piece is made to order and personalised specifically for your event. For this reason, we are unable to accept returns or offer refunds for change of mind purchases.

Personalised Products

Due to the customised nature of our products, including invitation suites, signage, place cards, menus and other personalised stationery, all sales are final once artwork has been approved and production has commenced.

Please ensure all wording, dates, names and event details are reviewed carefully during the proofing process. Larvant cannot be held responsible for errors approved by the customer prior to printing.

Damaged or Faulty Items

If your order arrives damaged or you believe there is a manufacturing fault, please contact us within 7 days of receiving your order.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

Where a product is determined to be faulty or damaged, we will work with you to provide a suitable resolution in accordance with Australian Consumer Law.

Colour Variations

While every effort is made to accurately represent colours, slight variations may occur between digital screens, proofs, printed products and different cardstock finishes.

These variations are considered a normal part of the printing process and are not considered defects.

Shipping

Once an order has been dispatched, Larvant is not responsible for delays caused by shipping carriers.

If your parcel is lost or significantly delayed in transit, please contact us and we will assist you in lodging an enquiry with the carrier.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you may have under Australian Consumer Law.